Question 1

How do you order from SN International?

Accepted Answer

To order from SN International, please follow these steps:

1. Account Application: Start by visiting our Account Application section on our website for detailed information.
2. Fill in the Application: After reviewing the information, fill in the account application form with your details and requirements.
3. After applying: Please be patient. Every application will take 3-5 Business days to process.

Question 2

What payment terms do you offer?

Accepted Answer

At SN International, we offer various payment methods including ACH, Zelle, Wise, Payoneer, International Wire Transfer, and Credit Card. Each method has its own terms, such as free charges for ACH, Zelle, Wise, and Payoneer, and a $15 fee for International Wire Transfer. Credit Card payments incur a 3% transaction fee.

Question 3

How much time do we have to make the payment?

Accepted Answer

Payments must be made within 24 hours of the invoice/estimate being created. If payment is not received within this time, the order will be canceled.

Question 4

Do you provide prep services for NON-FBA or WFS businesses?

Accepted Answer

Yes, SN International offers prep services such as polybagging, bubblewrapping, bundling, and custom prep services for NON-FBA and WFS businesses.

Question 5

Do you offer direct shipping to FBA or WFS warehouses?

Accepted Answer

Yes, SN International offers direct shipping to Amazon FBA and Walmart WFS warehouses. Customers must create prepaid shipping labels, provide FNSKU and shipping labels, and SN International will handle the rest.

Question 6

Can you ship my products outside the USA?

Accepted Answer

Currently, SN International only ships within the USA. International shipping services may be available in the future.

Question 7

How long does it take to be shipped?

Accepted Answer

Processing time is typically 9-15 business days after payment is made. However, this can vary depending on product availability and other factors.

Question 8

What happens if a shipment has missing items, defective units or is shipped with the wrong item?

Accepted Answer

If there are missing items, submit our invoice to Amazon. If defective or wrong items are received, please conduct research before purchase to ensure accuracy.

Question 9

Are you offering free shipping?

Accepted Answer

Currently, SN International does not offer free shipping but provides clear details of shipping costs at checkout.

Question 10

Can I use your invoices for Amazon ungating purposes?

Accepted Answer

While SN International provides legitimate invoices, ungating is at Amazon's discretion, and there is no guarantee of approval.

Question 11

Do you provide an invoice after the purchase?

Accepted Answer

Yes, SN International provides invoices after a purchase is made for your records.

Question 12

What size of FNSKU labels are acceptable, and how do I print them?

Accepted Answer

FNSKU labels should be thermal labels with a size of Width: 57mm, Height: 32mm. You can print them through Seller Central and upload them to SN International's order dashboard.

Question 13

Can I return/cancel my order?

Accepted Answer

Please refer to SN International's return policy for detailed instructions if you wish to return an item. Returns are subject to the conditions outlined in the policy.

Question 14

Can I sign up to receive weekly deals?

Accepted Answer

Yes, you can sign up for weekly deals by visiting the sign-up section on our website.

Question 15

Do you sell authentic and not counterfeit products?

Accepted Answer

Yes, all products sold by SN International are authentic and sourced directly from authorized brands/vendors.

Question 16

Are you purchasing from an authorized vendor?

Accepted Answer

Yes, SN International purchases all products directly from authorized vendors to guarantee authenticity.

Question 17

Do you provide the letter of authorization or invoice from the brands/vendors?

Accepted Answer

SN International does not provide documents showing brand/vendor relationships unless legally required.

Question 18

Do you provide any ungate/IP-compliant services?

Accepted Answer

SN International does not provide ungate or IP-compliance services. For these matters, we recommend consulting a professional.

Question 19

What if the item stops selling well, the price drops, or I get banned from selling the item?

Accepted Answer

SN International is not responsible for issues that arise while selling items on marketplaces. Sellers should monitor market dynamics and marketplace policies.

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