How Can We help you?

To order from SN International, please follow these steps:

1. Account Application: Start by visiting our Account Application section on our website for detailed information.
2. Fill in the Application: After reviewing the information, fill in the account application form with your details and requirements.
3. After applying: Please be patient. Every application will take 3-5 Business days to process.
4. How to check the status of my application: If you have not heard about your application in 5 business days, please contact SN International support at info@snillc.com, making sure to put your credential ID number in the subject line.
5. Where to find the credential ID #: The credential ID number will provided to you at the confirmation of the account application.

At SN International, we aim to provide our customers with a seamless and flexible purchasing experience. To make it easier for you, we offer various payment options. Our payment methods include the following:

Payment Method	Fee	Details
ACH	Free of charge	Details will provide in the website after the order confirmation.
Zelle	Free of charge	Details will provide in the website after the order confirmation.
Wise	Free of charge	Details will provide in the website after the order confirmation.
Payoneer	Free of charge	Details will provide in the website after the order confirmation.
International Wire Transfer	$15 Wire Transfer Fee	Details will provide in the website after the order confirmation.
Credit Card	3% Transaction Fee	Details will provide in the website after the order confirmation.

At SN International, we aim to provide our customers with a hassle-free purchasing experience. We request that payments be made on time to ensure a smooth transaction. The order will be canceled if payment is not received within 24 hours of the invoice/estimate being created.

Please be aware that SN International cannot be held responsible for any inventory issues that may arise due to delayed payment. We encourage our customers to make payments promptly to secure their orders.

Yes, at SN International, we offer a comprehensive range of prep services to meet your needs. Our prep services include:

1. Polybagging: We provide polybagging services to protect your products from dust, dirt, and moisture during storage and shipping.
2. Bubblewrapping: For added protection, we offer bubblewrapping services to cushion your products and prevent damage during transit.
3. Bundling: If you require bundling of products, we can bundle them according to your specifications for convenience and efficiency.
4. Custom Services: Additionally, we offer custom prep services to suit your unique requirements. If you want to add specific services to your order, please inquire when ordering.

We understand the importance of quality prep services in ensuring your products' safe and efficient delivery. Please contact us if you have any questions or would like to discuss your prep service needs further. We're here to help.

SN International offers direct shipping services to Amazon FBA (Fulfillment by Amazon) or Walmart WFS (Walmart Fulfillment Services) warehouses. Here's how it works:

1. Create Prepaid Shipping Labels: As a seller, you must create prepaid shipping labels through your Amazon or Walmart Seller Account for the products you want to ship to the FBA or WFS warehouses.
2. FNSKU and shipping labels: Once you have created the shipping plan in Seller Central, please send us the prepaid shipping and FNSKU labels.
3. We Handle the Rest: Once we receive the prepaid shipping labels, we will take care of the shipping process. We will prepare your products for shipment, attach the labels, and ensure they are delivered to the designated FBA or WFS warehouse.
4. Tracking and Confirmation: Once the products are shipped from the SN International warehouse, you will receive the confirmation and can track them in Seller Central.

By utilizing our direct shipping services, you can streamline the process of sending your products to Amazon FBA or Walmart WFS warehouses, allowing you to focus on growing your business.

Note: Once the product is shipped from the SN International warehouse, we won't be able to change anything, and we don't have control over the shipping company.

SN International currently operates within the United States and provides services to customers in the country. At present, we do not offer international shipping services, but we are continuously exploring expansion opportunities and may offer them in the future.

We understand the importance of expanding our shipping capabilities to reach global markets, and we are committed to making it happen. If you have any specific questions or would like to discuss international shipping options, please do not hesitate to contact us. We would be happy to assist you in any way we can.

The usual processing time for orders at SN International is 9-15 business days after you make your payment and receive the paid invoice if we do not have the product in stock, please note that this processing time may vary depending on the nature of the order and any specific requirements.

1. Shipping Time Variation: While we strive to maintain this processing time for all orders, there may be instances where the shipping time varies, especially for specific products or during peak seasons. Factors such as product availability, customization requirements, or unexpected shipping process delays can impact the shipping time.
2. Discontinued/Out of stock: The item you have ordered may no longer be available or may have been discontinued by the manufacturer. In such circumstances, we may have to cancel your order. However, rest assured that we will promptly refund your payment in full. We understand the inconvenience this may cause and strive to do our best to fulfill your orders in a timely and efficient manner. Sometimes, the product may be out of stock or discounted with the brand, and we cancel the order and issue a refund.
3. Communication and Updates: We understand the importance of timely delivery and strive to keep our customers informed throughout shipping. If there are any delays or changes to your order's shipping schedule, we will notify you promptly and provide updates on the status of your shipment.

Missing Items: If items are missing from your shipment, please follow these steps:

1. Submit Invoice to Amazon: Submit our invoice to Amazon to include the missing items in your shipment.
2. Open a Case with Amazon: If the missing items are not resolved through invoice submission, open a case with Amazon's seller support for further assistance.

Defective or wrong Items: To avoid receiving defective or wrong items, we strongly recommend conducting comprehensive research before making any purchase. This includes reviewing product details, specifications, and customer reviews.

Currently, SN International LLC does not offer free shipping. We believe in transparency regarding shipping costs and will always provide you with a clear breakdown of any shipping fees associated with your order.

Future Plans: While we do not offer free shipping at the moment, we are continuously evaluating our shipping policies and may offer prepaid delivery for certain purchases in the future. We strive to provide our customers with the best possible shipping options and service.

Since SN International buys everything directly from the brands/authorized source and all the products we sell and can provide invoices for your purchases, we cannot guarantee the success of the ungating process on Amazon. The decision to ungate a product category or brand on Amazon is at Amazon's discretion. It is based on various factors, including your account health, sales history, seller feedback, and compliance with Amazon's policies.

Our Invoices: Our invoices are legitimate and can be used as supporting documentation for the ungating process. However, it is essential to note that the approval of the ungating request ultimately rests with Amazon.

Consult Amazon's Guidelines: We recommend consulting Amazon's guidelines and requirements for ungating specific categories or brands to ensure that you provide all the necessary documentation and information needed for a successful ungating request.

Note: If you want to cancel your order after the invoice is issued, check out our cancellation policy here.

Yes, SN International issues an invoice once the purchase has been completed. The invoice, along with payment details, will be provided for your records. If you have any specific invoicing requirements, please let us know, and we will be happy to accommodate them.

To access your invoice, follow these simple steps:

1. Go to the Orders page.
2. Look for the order you want an invoice for.
3. Click on the View to open the order details.
4. Find your Invoice Link from there.

If you need further assistance, feel free to contact our support team!

For FNSKU labels, only thermal labels with a size of Width: 57mm, Height: 32mm are accepted. Follow these steps to print and submit your labels.

1. Log in to Seller Central and go to Inventory.
2. Navigate to Manage All Inventory
   
3. Find the product you want to label, then click on the three dots on the right side.
4. Select Thermal Label as the label type, and set the size to Width: 57mm, Height: 32mm.
5. Enter the Number of Labels needed.
6. Print the Labels

To upload the labels to SN International LLC:

1. Sign in to your account at snillc.com
2. Click on My Account, then navigate to the Order Dashboard.
3. Choose the relevant order and upload the labels directly in that section.

Following these steps will ensure your labels meet our requirements for smooth processing.

Our return policy applies to all purchases. Please refer to our return policy for detailed instructions if you wish to return an item. We strive to make the return process easy and convenient for our customers.

Return Policy: Our return policy outlines the terms and conditions for returning items, including the timeframe for returns, acceptable reasons for return, and any additional requirements. Please review our return policy here or contact our customer service team for further assistance.

Yes, please sign up here if you wish to receive weekly deals.

SN International LLC takes pride in offering only authentic products sourced directly from brands or authorized vendors. We maintain direct relationships with almost every brand featured on our website.

Commitment to Authenticity: Our commitment to authenticity means that you can trust the products you purchase from SN International LLC. We understand the importance of genuine products and strive to provide our customers with the highest quality merchandise.

Anti-Counterfeit Measures: We take proactive measures to prevent counterfeit products from entering our inventory. By sourcing directly from brands or authorized vendors, we can guarantee the authenticity of every product we sell.

Customer Assurance: If you have any concerns about the authenticity of a product purchased from SN International LLC, please contact us immediately. We are committed to addressing any issues promptly and ensuring your complete satisfaction.

Yes, at SN International, We purchase all of our products from brands/authorized vendors, ensuring that our customers receive genuine products that meet the highest standards of quality and authenticity.

Commitment to Authenticity: We are committed to providing our customers authentic products from reputable sources. By purchasing from brands directly, we can guarantee the authenticity of the products we sell and uphold our customers' trust and satisfaction.

Product Traceability: Our sourcing practices also allow for better product traceability, ensuring that each product can be traced back to its origin and verified for authenticity.

Quality Assurance: We conduct regular quality checks and inspections to ensure that all products meet our stringent quality standards before they are offered to our customers.

SN International LLC does not provide any documents or paperwork showing our sources or relationships with the brands/vendors unless requested by a court order.

Confidentiality and Privacy: We respect the privacy and confidentiality of our business relationships and do not disclose sensitive information regarding our sources or partnerships without legal obligation.

SN International LLC does not offer any ungate/IP-compliant services. As such, we are unable to assist with ungating or intellectual property (IP) compliance matters.

Seeking Assistance: If you require assistance with ungating or IP compliance, we recommend consulting with a qualified professional or service provider who specializes in these areas. They can provide you with the guidance and support needed to navigate the requirements and ensure compliance with marketplace policies.

At SN International, we understand that selling on marketplaces like Amazon can be challenging. While we strive to provide high-quality products and excellent service, we cannot take responsibility for any issues you may encounter while selling our items on Amazon or other marketplaces.

Marketplace Dynamics: It is important to keep an eye on the market conditions to ensure optimal performance of your listings. Changes in demand, pricing, and seller performance metrics can affect your sales. Therefore, it is important to monitor your listings regularly and adjust your strategies accordingly to stay competitive.

Seller Protection: To mitigate risks and protect your seller account, we recommend that you familiarize yourself with the policies and guidelines of the marketplace where you sell. If you have any questions or need assistance, please do not hesitate to contact our customer service team.