🇺🇸Please Note: We currently ship orders nationwide within the United States.

Help center · Retail & wholesale

How can we help?

Answers to the most common questions about shopping at SNILLC — retail orders, wholesale business accounts, shipping, payments and returns.

SNILLC at a glance

Company
SN International LLC (SNILLC)
What we do
National B2B & B2C wholesale distributor of office, school & facility supplies
Catalog
12,000+ products · 47 brands
Retail shipping
Free on $60+ · $9 flat under $60
Business membership
$49/year · $200 order minimum
Ships to
Nationwide (U.S.)
Hours
Mon–Fri 9 AM–4 PM PT
Phone
(888) 795-8816

About SNILLC

What is SNILLC (SN International LLC)?

SN International LLC (SNILLC) is a national B2B & B2C wholesale distributor of office, school, breakroom, janitorial and facility supplies, based in Rancho Cordova, California. We sell online at snillc.com to individual shoppers at retail prices and to businesses, schools and organizations at wholesale prices.

Our catalog has 12,000+ products from 47 brands — including 3M, Post-it, Scotch, Sharpie, Expo, Pilot, Paper Mate, Avery, BIC, Energizer and Rubbermaid — and we ship nationwide across the United States.

Who can buy from SNILLC?

Anyone in the United States. There are two ways to shop:

  • Retail (B2C) — free account. Buy single items or small quantities, pay at checkout and get free shipping on orders of $60 or more. No business documents needed.
  • Wholesale (B2B) — business account. Offices, schools, retailers, facilities and other organizations get wholesale pricing, case and pallet quantities and a dedicated order team.

Do I need a business to shop on SNILLC.com?

No. You can create a free account and shop as a retail customer with no business information. If you buy regularly or in large quantities, a business account gives you wholesale pricing and extra benefits.

Are your products genuine and new?

Yes. Every product is sourced directly from the brand, the manufacturer or an authorized distributor. We do not sell counterfeit, used or closeout goods — items are new and in original packaging unless the product page clearly says otherwise.

What kinds of products do you carry?

Writing instruments (pens, markers, highlighters), paper and notebooks, sticky notes and labels, tape and adhesives, binders and filing, desk accessories, school and classroom supplies, art supplies, batteries and lighting, breakroom and coffee supplies, cleaning and janitorial products, shipping and packaging supplies, tools, furniture and more. Browse the full catalog or shop by brand.

Where is SNILLC located?

Our office and warehouse are at 11373 Trade Center Dr, Suite 245, Rancho Cordova, CA 95742 (Sacramento area). Office hours are Monday–Friday, 9:00 AM–4:00 PM Pacific Time. We ship nationwide from California.

Retail orders

How much is shipping for retail orders?

Free shipping on orders of $60 or more (before tax, after discounts). Orders under $60 have a flat $9 shipping fee.

When will my retail order ship?

Most items ship within 7–12 business days. Timing can vary by brand and item availability. Once your order ships, we email you the tracking number when it is available. Transit time depends on the carrier and your location.

Will my order arrive in more than one package?

Possibly. If items ship from different authorized sources, they can arrive in separate packages on different days. You will receive tracking for each shipment when available.

Do you offer bulk or quantity discounts?

Yes. Eligible products show quantity pricing on the product page. For larger volumes, case packs or recurring orders, a business account unlocks wholesale pricing, or you can ask us for a bulk quote.

Do you offer promo codes?

We run promotions from time to time. If you have a promo code, enter it at checkout. Subscribe to our newsletter at the bottom of the homepage to get weekly deals and coupons.

Can I change my address or edit my order after placing it?

Changes are not guaranteed once an order is placed, but contact us right away and we will do our best: email [email protected] or call (888) 795-8816, Monday–Friday 9 AM–4 PM PT.

Business accounts

How do I open a wholesale (B2B) business account?

  1. Apply on our registration page with your business details.
  2. Review — our team reviews applications within 3–5 business days.
  3. Approval — you receive an approval email with your Membership ID, username and a temporary password.
  4. Activate — pay the annual membership invoice and start ordering at wholesale prices.

No update after 5 business days? Email [email protected] and check your spam folder.

How much is the business membership?

The business membership is $49 per year (non-refundable). It includes wholesale pricing on our catalog, a members-only product and deals spreadsheet, discounted shipping (including shipping to your own warehouse) and support from our order team. See the Membership Policy for details.

Is there a minimum order for business accounts?

Yes. Wholesale orders have a $200 minimum. The Add to Cart option appears once your order reaches $200. Retail orders through a free account have no minimum.

How do I place a wholesale order?

  1. Log in with the details from your approval email.
  2. Browse the catalog and use filters for category, brand, ready-to-ship items and products you bought before.
  3. Add items with the “+” button until your order is over $200, then add them to your cart.
  4. Click Check Availability. Our team confirms stock and pricing.
  5. You receive an approval email with payment details to complete the order.

Where do I find my Membership ID?

Your Membership ID is in the approval email we send when your business account is activated. Can’t find it? Check your spam or promotions folder, or email [email protected].

Do you supply schools, offices and facilities?

Yes. We supply offices, schools and classrooms, facilities and janitorial teams, retailers and other organizations across the U.S. For large or recurring orders, pallet quantities or a formal quote, contact our B2B team or email [email protected].

Do you offer credit terms?

Qualified business customers can apply for credit using our credit application form. Our team reviews each application and will contact you with the result.

Payments & tax

What payment methods do you accept for retail orders?

Credit and debit cards (Visa, Mastercard, American Express and more), Apple Pay, Google Pay, Cash App Pay and ACH bank payment where available. Payments are processed securely by Stripe — we never store full card details on our servers.

What payment methods do you accept for business orders?

Business orders are paid by invoice:

  • ACH, Zelle, Wise, Payoneer — free
  • International wire transfer — $15 wire fee
  • Credit card — 3% transaction fee

Payment instructions are shown on your order after it is confirmed.

How long do I have to pay a business invoice?

Please pay within 24 hours of receiving your invoice or estimate; we cannot hold inventory longer than that. After paying, upload a PDF or screenshot of your payment confirmation to the order on our website. If you expect a delay, tell us right away at [email protected] — unpaid orders may be canceled.

Do you charge sales tax?

Sales tax may apply depending on your shipping address and state and local tax rules.

Do you provide invoices?

Yes. Every completed purchase gets an official invoice. Business customers can open it any time: log in, go to My Account → Orders, choose the order and select Invoice. Need your business details on it or an updated copy? Email [email protected].

Shipping & delivery

Do you ship nationwide?

Yes — we ship nationwide to addresses across the United States from our California warehouse, for both retail and wholesale orders.

Do you ship outside the United States?

Not at this time. We currently ship to U.S. addresses only.

How long do wholesale orders take?

Wholesale orders typically take 9–15 business days after payment is confirmed. Items that are already in our warehouse can ship sooner — use the Ready to Ship filter. Lead times can change with stock, special handling, carrier capacity and peak seasons. If an item is discontinued or unavailable, we cancel that item and refund it promptly.

How do I track my order?

We email you a shipping confirmation with tracking information when your order leaves our warehouse. Enter the tracking number on the carrier’s website. Tracking can take a few hours to update after pickup.

Do business orders get free shipping?

Business accounts get discounted shipping rates instead of free shipping. We pass on carrier and handling costs transparently and can ship to your own warehouse or use your shipping labels.

Can you ship to my warehouse or a fulfillment center with my own labels?

Yes. Business customers can ship to their own warehouse or to a fulfillment center. Upload your labels to the order in your account:

  • Shipping (box or pallet) labels: 4" × 6" thermal labels.
  • Item barcode labels: thermal labels sized 57 mm × 32 mm.

Labels must be clear, scannable and match the SKU on the order.

Do you offer prep, kitting or custom packaging?

Yes, for business orders: polybagging (with suffocation warnings where required), bubble wrap and protective packing, kitting and bundling, item labeling, re-cartoning and inserts. Tell us your requirements when you order or email [email protected].

What if I don’t upload my labels after you send the dimensions?

Please upload labels promptly after we send your box dimensions. Under our Confiscation Policy, products left without labels or a response for 30 days become the property of SN International LLC with no refund. Send all correspondence to [email protected].

Returns & cancellations

What is your return policy for retail orders?

Return eligibility can vary by item because many products ship from the brand or an authorized source. Contact us with your order number and we will confirm eligibility and next steps. Read the full Retail (B2C) Return Policy.

What is your return policy for business orders?

Business orders follow our B2B Return & Refund Policy. Key points:

  • Report any incorrect order details within 5 business days.
  • Some items are non-returnable — check product details before ordering.
  • Goods already delivered to a third-party fulfillment center cannot be returned.

Can I cancel my order?

Retail: most orders cannot be canceled once placed, but contact us immediately and we will try.

Business: orders can be canceled before they leave our warehouse. Cancellations after payment carry a 20% restocking fee plus a $75 cancellation fee.

My item arrived damaged, missing or incorrect. What do I do?

Contact us as soon as possible at [email protected] with your order number and photos of the item and packaging. If the error is ours, we will make it right under the applicable return policy.

Contact & support

How do I contact SNILLC customer support?

Hours: Monday–Friday, 9:00 AM–4:00 PM Pacific Time. Closed Saturday and Sunday.

How can I get weekly deals?

Subscribe to our newsletter in the “Join Our Newsletter” section at the bottom of the homepage. Subscribers get weekly deals, new arrivals and exclusive coupons. You can also browse today’s deals any time.

Retail · B2C

Shopping for yourself?

Free account, no minimum, pay at checkout. Free shipping on orders of $60+.

Start shopping

Wholesale · B2B

Buying for a business?

Wholesale pricing, case & pallet quantities and a dedicated order team. $49/year.

Open a business account

Didn’t find your answer?

Our team in Rancho Cordova, CA answers Monday–Friday, 9:00 AM–4:00 PM Pacific Time.