SN International LLC – 3PL Prep Services Terms & Conditions
Effective Date: December 16, 2025
These Terms & Conditions ("Terms") apply to all prep, labeling, receiving, storage, and shipping services ("Services") provided by SN International LLC ("SN," "we," "us," "our") to the customer ("Customer," "you," "your"). By submitting an order (including via CSV upload), shipping inventory to our facility, or paying an invoice, you agree to these Terms.
1) Service Overview
We provide third-party prep and forwarding services for e-commerce sellers, including (as requested/eligible): receiving, counting, basic inspection, labeling (including Amazon FNSKU when provided), polybagging, packaging, carton labeling, and shipping to Amazon FBA and/or Walmart WFS.
No guarantee of platform acceptance. Amazon/Walmart may refuse, relabel, re-prep, charge fees, or mark units defective for any reason, including changing requirements. We do not guarantee acceptance or saleability.
2) Customer Responsibilities (You Are Responsible For)
You agree to:
- Provide accurate product info (ASIN/UPC/quantity), correct shipment plans, and correct labels.
- Ensure your products are legal, authentic, and eligible for sale and shipment.
- Provide all required compliance documentation (including SDS/hazmat documentation if applicable).
- Provide correct FNSKU/carton/pallet/shipping labels and any special instructions in writing.
- Maintain your own product liability insurance and (if desired) cargo/shipper insurance.
3) Prohibited and Restricted Inventory
We do not accept (or may refuse/return/dispose of) inventory that is illegal, unsafe, restricted, or violates marketplace rules, including but not limited to:
- Counterfeit, inauthentic, stolen, or liquidation/returns presented as new.
- Products violating Amazon prohibited/restricted policies. Amazon Seller Central
- Hazardous materials (hazmat/dangerous goods) unless fully disclosed in advance and approved in writing.
- Leaking, perishable, contaminated, or damaged products; or products with pest/odor/mold risk.
- Any inventory we determine (in our sole discretion) poses safety, legal, or operational risk.
Counterfeit / liquidation clause: You represent and warrant you have lawful title and authorization to ship and sell your goods. You are fully responsible for authenticity, invoices, chain of custody, and any claims, suspensions, or enforcement actions.
4) Packaging & Labeling Standards
We prep to the best of our ability based on your instructions and common platform requirements, including:
- Amazon polybag warning: Polybags with a 5-inch opening or larger must have a suffocation warning. Amazon Seller Central
- Walmart WFS labeling: WFS requires each sellable unit to have a GTIN/UPC, and excludes FNSKU as an identifier. Walmart Marketplace Learn
- Walmart WFS routing guidance: price tags/retailer labels should not be on packaging; expiration/best-by date display rules may apply. Walmart Marketplace Learn
Customer approval: If your inventory requires special prep beyond “standard size / standard prep,” we may pause and request written approval and additional payment.
5) Receiving, Counts, and Discrepancies
- We will perform a reasonable receiving count. Minor discrepancies can occur due to supplier errors, box packing methods, or labeling mismatch.
- If you believe a discrepancy exists, you must notify us in writing within 48 hours of receiving confirmation. After that, counts are deemed accepted.
- We are not responsible for supplier shortages, mislabeled cartons, or inbound shipping carrier issues.
6) Shipping, Carriers, and Transit Risk
- Unless explicitly agreed otherwise, outbound shipping is arranged using labels you provide (Amazon/Walmart shipment plans).
- Risk of loss during transit (carrier damage, delays, theft, weather, routing errors) is the Customer’s responsibility once packages are tendered to the carrier.
- Carrier claims (UPS/FedEx/LTL, etc.) are your responsibility unless we agree in writing to file on your behalf.
7) No Responsibility for Platform Fees, Defects, or Delays
We are not responsible for:
- Amazon/Walmart inbound delays, appointments, rejections, relabeling, re-prep, storage fees, low inventory fees, removal fees, or “defective” classification.
- Listing issues, SKU creation issues, barcode eligibility changes, or policy changes.
- Lost sales, late delivery penalties, account health impacts, or performance metrics.
8) Limitation of Liability
To the maximum extent permitted by law:
- Our liability for loss, damage, mis-prep, or any claim is limited to the lesser of:
- $0.50 per pound of the affected goods, or
- $100 per shipment/order.
(This aligns with common warehouse liability limits used in the 3PL industry.)
- We are not liable for consequential, indirect, incidental, special, punitive, or lost-profit damages, including market loss, delay of market, chargebacks, or replenishment costs.
Optional higher coverage: If you need higher coverage, you must request it before shipping inventory to us and obtain your own insurance or written acceptance from us.
9) Indemnification (You Protect Us)
You agree to defend, indemnify, and hold harmless SN International LLC, its owners, employees, and contractors from all claims, losses, penalties, and expenses arising from:
- counterfeit/inauthentic or restricted goods,
- IP claims,
- hazmat/non-disclosure,
- regulatory violations,
- platform enforcement,
- injuries or product liability claims,
- your instructions, listings, or labeling data.
10) Storage, Abandoned Inventory, and Disposal
- Short-term staging may be included as part of normal workflow.
- If inventory remains unclaimed/unpaid or lacks required labels/instructions, we may charge storage and handling, return to sender at your expense, or treat as abandoned.
- Inventory abandoned for 30+ days after notice may be disposed of or liquidated at our discretion, with no liability to SN.
11) Cancellations and Refunds
- Orders may be canceled before work begins. Once receiving/prep starts, fees may be non-refundable.
- Payment processing fees (credit card fees, wire fees) are non-refundable.
- Chargebacks are prohibited for completed services; you agree to resolve billing disputes directly with us.
12) Changes to Terms
We may update these Terms from time to time. Updated Terms apply to new orders after the Effective Date.
13) Governing Law
These Terms are governed by the laws of the State of California. Venue for disputes will be in California unless we agree otherwise in writing.
Payment Policy and Payment Details
Thank you for choosing SN International LLC.
Accepted Payment Methods
- Zelle
- ACH
- Wise
- Payoneer
- International Wire Transfer
- PayPal is not accepted
Credit Card: If you request credit card payment, a 3% processing fee applies. We will provide a separate payment link.
Payment Deadline
To secure your order and schedule processing, payment must be completed within 24 hours of receiving your invoice/payment request.
If payment is not received within 24 hours, the order may be canceled and processing may not proceed.
Payment Details
Zelle: snintllc@gmail.com
ACH / Wise / Payoneer / International Wire:
- Company Name: SN International LLC
- Bank Name: Chase Bank
- Account Number: 782700196
- Routing Number: 322271627
- Swift Code: CHASUS33
- Bank Address: 11373 Trade Center Dr, Suite 245, Rancho Cordova, CA 95742
International Wire Fee: For international wires, please add $15 to cover the transfer fee.
Proof of Payment Required: After payment, you must upload the payment confirmation (PDF or screenshot) to the website or email it to us so we can release the order for processing.
Contact Us
Have questions about our 3PL services? Reach out to our team.
Phone: (888) 795-8816 — Mon - Fri, 9AM - 5PM PST
Fax: (510) 225-1054 — Available 24/7
Email: info@snillc.com — We respond within 24 hours