Return and Refund Policy
At SN International LLC, we strive to ensure your experience with us is smooth and transparent. Please take a moment to familiarize yourself with our strict refund policy to understand how we handle returns and cancellations.
1. Notification of Incorrect Information:
If you notice any inaccuracies in the information provided during the selling process within 5 business days of receiving your order, please notify SN International LLC promptly. We will address any discrepancies as quickly as possible to ensure accuracy
2. Refund Policy Activation:
If we have not received prepaid box labels within 10 business days after the dimension email is sent from order@snintllc.com, our refund policy will automatically become effective. This policy is strictly enforced to ensure you have the necessary resources to return your order smoothly.
3. Cancellations and Restocking:
Circumstances may change, but our policies remain firm. If you choose to cancel an order before it leaves our warehouse, you may do so. However, cancellations made after the sale has been completed and funds have been received will incur a 20% restocking fee along with a $75 cancellation fee, without exception.
4. Amazon Warehouse Shipments:
Once goods have been sent to an Amazon warehouse, we do not accept returns under any circumstances. Ensure your choices are final before this stage, as this policy is strictly enforced.
5. Responsibility for Restricted Items:
Certain items may be prohibited from being sent to FBA or sold on Amazon due to various restrictions. Before purchase, buyers are responsible for confirming their eligibility to sell specific items on Amazon or other marketplaces. Examples include brands, categories, PPE, hazmat, IP, pesticide, and restricted storage space. This responsibility lies solely with the buyer.
6. Verification of SKUs and ASIN:
To avoid any issues, please double-check your purchase orders (POs) for accurate SKUs and ASINs. This step ensures that our return policy remains aligned with your intended order and is strictly enforced.
We hope this policy clarifies our procedures and underscores our commitment to operational efficiency and effective communication.
Should you have any questions or concerns, please do not hesitate to contact us at order@snintllc.com.